30-Day Window
Most products can be returned within 30 days after delivery.
Item Condition
Items should be unused and in resellable condition, unless defective.
Fast Refund
Approved refunds are typically completed in 3-7 business days.
How Returns Work
Step 1
Submit return request
Open the Help Center and provide your order number with return reason.
Step 2
Pack item securely
Place products in original packaging where possible to avoid transit damage.
Step 3
Send package
Use the provided return label and drop the parcel at the nearest courier point.
Step 4
Refund processed
After inspection, refunds are issued to your original payment method.
Important Notes
- - Opened/perishable pet food may be non-returnable for safety reasons.
- - Shipping fees may be non-refundable unless item is damaged/incorrect.
- - Exchanges depend on stock availability at the time of approval.